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Frequently asked questions

How is the venison packaged?

The venison is packaged in vacuum packs to retain freshness.

How will my order arrive?

Your order will arrive packed with ice in an insulated box. The venison will arrive frozen, so please freeze straight away – unless you can’t wait to try it, of course!

Who will deliver my order?

APC overnight

When will my order be delivered?

Orders will be dispatched within 3-5 working days. Orders are delivered using a next day service; please note that this is from date of dispatch, not date of order. We do not normally dispatch on Thursday to Sunday; this is because we cannot guarantee the order will arrive the next day when dispatched on these days.

How do I know when will my order be delivered?

You will receive an email with a tracking link. This will be available once your order has been dispatched. You will receive a text on theday your order is due to be delivered, if you provided a mobile number at checkout.

How much is the delivery charge?

The delivery charge is included in the price of your box.

Got another question?

Email us info@thevenisonfarm.co.uk  and will be more than happy to help answer it.